Federal Heating & Cooling

Legal

Privacy Policy

Last updated: July 6, 2026

Federal Heating & Cooling ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, call us, or request HVAC service.

Information We Collect

We collect information you provide directly to us, including:

  • Contact details — name, phone number, email address, and service address when you request an estimate, book service, or contact us.
  • Service information — details about your home or equipment (system age, brand, symptoms, project scope) that you share so we can quote or diagnose accurately.
  • Communications — messages, photos, or notes you send us by form, email, text, or phone.

We also collect limited information automatically when you use our website:

  • Device and usage data — IP address, browser type, pages viewed, and referring site, collected through standard server logs and analytics tools.
  • Cookies — small files stored in your browser to keep the site working and to help us understand aggregate traffic.

How We Use Your Information

  • Respond to estimate requests, schedule service, and complete work at your property.
  • Send appointment confirmations, invoices, warranty information, and follow-ups.
  • Improve our website, services, and customer experience.
  • Comply with legal, tax, licensing, and safety obligations.

How We Share Information

We do not sell your personal information. We share it only as needed to run our business:

  • Service providers — trusted vendors that help us with scheduling, invoicing, payments, email, hosting, and analytics.
  • Manufacturers and distributors — when required to register warranties or order parts for your equipment.
  • Legal requirements — when we must comply with a subpoena, court order, or applicable law.

Text Messages and Calls

If you provide a phone number, you agree we may contact you by call or SMS about your service request or scheduled appointment. Standard message and data rates may apply. You can opt out of non-essential messages at any time by replying STOP or letting us know.

Data Retention

We keep customer records for as long as needed to service your equipment, honor warranties, and meet legal, tax, and accounting requirements. When information is no longer needed, we delete or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to limit access to authorized team members and service providers only.

Your Choices

  • You can ask us what personal information we have about you.
  • You can ask us to correct or delete your information, subject to legal and business record requirements.
  • You can opt out of marketing emails using the unsubscribe link, or by contacting us directly.
  • You can disable cookies in your browser, though parts of the site may not work as intended.

Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be highlighted on this page.

Contact Us

Questions about this policy or your information? Contact us:

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